Terms of booking
Booking
Secure your adventure: To guarantee your journey with us, all charters need to be arranged at least 7 days before the booking date. You can secure your booking with a 20% deposit or pay the balance in full.
Final touches: We ask that the remaining balance be settled no later than 2 days prior to your departure, ensuring everything is smooth sailing for your adventure.
Guided by the weather: Your safety and enjoyment are paramount. We closely monitor the weather and may adjust plans if certain experiences are not possible due to the conditions. We’ll advise you on whether your planned experience is suitable and offer alternatives where possible.
Cancellation
With notice: If you need to cancel more than 14 days before your departure, only your deposit will be retained, and the remaining 80% payment is not due. If you have paid in full, a 20% charge will apply and we will return the remaining balance to you within 14 days.
Closer to departure: Cancellations made fewer than 14 days before departure will require full charter fee payment, as we may not be able to fill your reserved spot on such short notice.
Weather woes: If Mother Nature isn’t on our side and we deem conditions unsafe or just not enjoyable, you’ll have the option to pick a new date or receive a full refund, deposit included.
On us: On the rare occasion we have to cancel for reasons beyond the weather (such as unexpected maintenance), you’ll have the choice to reschedule or receive a complete refund.
Rescheduling
Your flexibility: If you want to change your booking date, please let us know at least 14 days before your original departure and we’ll help you adjust with no extra charge, subject to availability.
If you’re late to your booking: If you’re late for any reason, your charter boat will wait for you until you’re ready. Please note that your planned end time will not change.
During your booking
- All safety equipment is provided including adult lifejackets, for children please confirm the number and ages of children 48 hours before the charter date
- No dogs or pets allowed
- Please bring a warm outdoor jacket even on the warmest days
- If you would like to go for a swim or paddle board please bring towels and a swim suit/wet suit.
- Life jackets must be warn at all times .
- If the skipper deems the guests as unfit and unsafe to board the boat due alcohol, the skipper has the right to deny access and not offer any refunds .
- Motor boats can be dangerous, if the guests do not follow the skippers requests and the skipper deems the guests to be unsafe the charter will be ended early without refund.
Fair fuel policy
We have calculated the cost of our charters based on expected fuel usage. If you wish to deviate from the route, we may require an additional fuel surcharge to cover the extra mileage. This will only happen in very rare circumstances, and your skipper will advise you on the day of your booking if he expects any changes to the route will incur additional charges.
A friendly note
We’ve crafted these terms to keep things as fair and clear as possible, ensuring we can provide the best experience for everyone involved. Should you have any questions or need further clarification, we’re here to help.